At Acendra Labs, we are committed to processing and shipping orders efficiently while maintaining the quality and integrity of our research products. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next available business day. During periods of high order volume or promotional events, processing times may be slightly extended.

Shipping Methods

We work with trusted shipping carriers to provide reliable delivery. Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping destination.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery Times

Delivery times vary depending on the destination and selected shipping method. Any delivery estimates provided are for convenience only and are not guaranteed.

Delays caused by weather, carrier operations, customs inspections, or other circumstances beyond our control may affect delivery times.

International Shipping

Acendra Labs ships to eligible international destinations where permitted by applicable law.

Customers are responsible for ensuring that their orders comply with all applicable local laws, regulations, and import requirements. Any customs duties, taxes, brokerage fees, or other import charges imposed by the destination country are the sole responsibility of the customer.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Acendra Labs is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your tracking information shows an unusual delay or your shipment appears to be lost, please contact our support team. We will work with the shipping carrier to investigate the issue; however, carrier investigations may require additional processing time.

Damaged Shipments

If your package arrives damaged, please notify us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number
• Clear photographs of the shipping package
• Clear photographs of the affected product(s)
• A brief description of the damage

Requests submitted after 48 hours may not be eligible for replacement.

Undeliverable or Refused Packages

Packages returned due to an incorrect address, failed delivery attempts, refusal of delivery, or failure to pay applicable customs duties or import fees may be subject to additional shipping charges before reshipment.

Shipping charges are non-refundable in these situations.

Order Tracking

When tracking is available, a shipping confirmation email containing your tracking number will be sent after your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Research Use Notice

All products sold by Acendra Labs are supplied strictly for laboratory research purposes only. Customers are responsible for ensuring that all purchased products are handled, stored, and used in accordance with applicable laws, regulations, and laboratory safety requirements.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact us at:

Email: info@acendralabs.com